Seymour Cottage, Horning
Review Submitted: 11 September 2012
Date of Stay: September 2012
We were disappointed with this cottage.so much so we did not stay for the full week. We knew the bathroom was downstairs when we booked but did not realise the difficulties my friend would have going up and downstairs in the night. We thought a good idea was to do away with the patio outside the twin bedroom and use this space to make an ensuite with shower and toilet. The patio had no view.
Beds were comfortable and view from front bedroom over the water was lovely. Found the open plan living area dark, kitchen basically equipped, had to soak mugs and teapot as badly stained inside. Nowhere to hang towels or washing to dry, no airer. Would not have used shower needed a good descale.Cottage was clean. We have stayed in many holiday cottages over the years and have never been as disappointed as we were with this cottage.
Owner's Response: I was sorry to hear that the cottage was not suitable for your needs. When I heard your friend was recovering from knee surgery I went to great lengths to describe the cottage and pointed out that the bathroom is downstairs, although there is a stair rail and wall to hold on to. Unfortunately turning the upstairs patio into an en suite bathroom is not a feasible option!
The photo of the patio in my advert does not show a view although it does face our neighbour’s cottage garden and in summer is a perfect, sheltered suntrap.
The lounge area is often bright and sunny but unfortunately for the week you had the cottage the weather was poor and it was dark everywhere.
The kitchen is well equipped with plenty of cooking equipment, utensils, crockery, cutlery and glasses for a party of 5 people and I am happy to provide an inventory if guests would like this. I do apologise if the mugs were stained as many of our guests obviously enjoy tea and these stains can be hard to remove, but I will replace them straight away as we like to maintain high standards.
There is a heated towel rail in the bathroom and a row of hooks just outside to hang towels on and also a towel rack in the kitchen area. There is also a washing line and clothes pegs so that washing can be hung on the patio, although for a week’s stay this is not usually necessary or guests use the launderette down at the marina (by the swimming pool).
I was disappointed to receive this review a month after your stay and I do wish you had contacted us while you were at the cottage so that we could have had the chance to deal with any problems you had. We want our guests to have an enjoyable stay at our cottage and return on future occasions. Fortunately this is usually the case and our many 5 star reviews endorse this.
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